Saying YES is easy, saying NO is hard. Outstanding article by Business & Commercial Aviation on not pleasing the boss.
There is an old saying among business aviation pilots: “You don’t pay me to say ‘Yes,’ you pay me to say ‘No.’” Saying “Yes” is easy; it is what the passengers want to hear. It takes real courage to look at the person who controls your fate and say “No.”
Five case studies and then some useful ideas. When the boss is pushing, it explains tools we can use to push back:
- Transfer ownership.
- Delay and redirect.
- Prioritize.
- Play the safety card.
(Learning how to say ‘No’, May 26, 2016, Business & Commercial Aviation.)