How the Swiss Air Force learns
A great Swiss Air Force video shows us all how an enlightened high risk organization should use mistakes to get better, by moving away from a blame game and towards a learning culture. If people get blamed for their mistakes, the only thing one achieves is that people will keep their knowledge about mistakes, safety gaps or dangerous situations for themselves. Ask “why?” like a mantra to get deeper and deeper to the cause, to put yourself into the actor’s shoes and to understand, why the event had been happen. Mistakes or incidents can be seen as free lessons. If we … Continue reading How the Swiss Air Force learns