Procedural drift and the sandbar

On 3 January 2015, the large ship MV Hoegh Osaka left the British port of Southhampton. An hour later she made a turn to port, then began listing markedly to one side. Soon enough the rudder and propellor were out the water. In flying terms, ‘departure from controlled float’ we could say. Fifteen minutes after the turn she was grounded on the Bramble Bank sandbar off the Isle of Wight. Settling down with a list that would eventually reach 52°. The ship was about half full, loaded with 1,200 Jaguar and Land Rover vehicles worth over $45 million.

Night

Now, this accident isn’t as serious as the Titanic (which also left from Southhampton), as here everybody lived. But this was just last year. A Japanese-built modern ship. Auto-everything. Good weather, certainly no icebergs. Ship under the control of a Southampton pilot. Leaving a busy international port that has over two thousand years of continuious use, a traditional hub of British sea power and commerce.

The pilot wasn’t drunk. There was no terrorist plot. No failure of machine or computer. No rogue wave. So how did this happen?

The respected British Marine Accident Investigation Branch (MAIB) released their report this month. Their key finding is:

“No departure stability calculation had been carried out on completion of cargo operations and before Hoegh Osaka sailed. Witness and anecdotal evidence suggests that this practice extends to the car carrier sector in general. The fundamental requirements for establishing before departure that a ship has a suitable margin of stability for the intended voyage had been eroded on board Hoegh Osaka such that unsafe practices had become the norm.”

In flying terms, the weight and balance calculations were not done. (Mass and balance is the more correct term, I was a physics major, but I digress.) The ship was not stable in a tight turn. It turned, and listed, and could not recover. If it ‘departed controlled flight’ we might say.

This was not a one-time slip or error or mistake. This was apparently common industry practice. It was so common that unsafe practices had become the norm.

Hoegh Osaka

We call this procedural drift; it’s the unintended, systematic adaptation of routine practice from written procedure. We saw it in the Space Shuttle Challenger accident, the friendly fire shoot-down of two US Black Hawk helicopters, the Deepwater Horizon drilling rig, and many other events. In The Field Guide to Understanding Human Error Prof. Sidney Dekker lists several potential reasons for procedural drift:

  • Rules or procedures are over-designed and do not match up with the way work is really done.
  • There are conflicting priorities which make it confusing about which procedure is most important.
  • Past success (in deviating from the norm) is taken as a guarantee for safety. It becomes self-reinforcing.
  • Departures from the routine become routine. Violations become compliant behavior with local norms.

Over time we deviate a little from written standard operating procedures, and nothing bad happens. Until it does.

“Witness and anecdotal evidence suggests that the practice of not calculating the actual stability condition on completion of cargo operations but before the ship sails extends to the PCC/PCTC sector in general. For reasons of efficiency, what is a fundamental principle of seamanship appears to have been allowed to drift, giving rise to potential unsafe practices.”

We’ve all seen it. We’ve all done it. But we are repeatedly amazed when an incident happens. This week Lloyds List Intelligence said about the accident:

“Two things are infinite: the universe and human error.”

I’m not sure about the physics of the first part, but it does make for a good headline! The potential danger of these kind of errors should be well-known as stability incidents have happened before on sea-going car carriers, such as the Cougar AceTricolor and Baltic Ace. Lloyds continued to say:

“The report found shortcomings in training, procedure and crew attitude that suggest the myriad contributory factors to this casualty have occurred individually on many other sailings.”

“Rather than a freak occurrence from a catastrophic failure, the incident looks to be a statistical inevitability. When small risks are occasionally or routinely accepted in multiple areas, there will eventually come a time when those risks all conspire to become something much more significant.”

The sands of time ran out for the MV Hoegh Osaka on the Bramble Bank sandbar. So, is the clock ticking on your weight and balance calculations? Do you ever takeoff ‘just 10 pounds’ overweight? Or skip some takeoff performance because you’ve safely done it just like this a hundred times before?

Is it time to check the drift?

Peak: Secrets from the New Science of Expertise

There are loads of self-help books. Boat loads, as they say. Some are good. Most are not. This new book—part self-help, part popular science—won’t help you lose weight or find inner peace; but if you want to learn to fly, or get better at piloting, or be the best pilot in the world in some airplane or mission—this is the best book you will read this year.

It’s written by Anders Ericsson, the lead psychology researcher who’s spent his career studying how humans acquire expertise, and Robert Pool, a science writer. How the good become great. It was his research that Malcolm Gladwell used in his popular (and not quite right) “10,000 hour rule” in the book Outliers. Now, Anders Ericsson is not as good a writer as Gladwell, but he paired up with an experienced science author to produce something much better than Gladwell: The distillation of a lifetime of fascinating research. It’s first person, first rate. Smooth clear English. Logically arranged, a complete whole with no odd dangling bits, and an effortless glide of a read. I’ve studied his tome The Cambridge Handbook of Expertise and Expert Performance, which for psychology students is awesome, but it’s hard to get the big picture and real perspective that Anders and Pool now give us in this book.

The overriding theme is great performance is not talent. It’s work. Anybody can be great.

Citibank thinks likes lots of people. But there really isn't something we can measure called talent. (picture D. English)
Citibank thinks like lots of people. But there really isn’t something we can measure called talent. (picture D. English)

“No one has ever managed to figure out how to identify people with ‘innate talent.’ No one has ever found a gene variant that predicts superior performance in one area of another, and no one has ever come up with a way to, say, test young children and identify which among them will become the best athletes or the best mathematicians or the best doctors or the best musicians.”

He goes on to explain exactly how they do get great. It’s ‘deliberate practice’, and he carefully explains what that entails. Along the way we explore chess, tone deaf bad singers, memorizing long strings of numbers, Top Gun fighter weapons school, scrabble, ballet, Olympic swimmers, surgical procedures, savants, child prodigies, the Beatles, the Dan Plan, high jumper Donald Thomas, and Dogbert. It’s very cool. And it’s all fully referenced to academic research papers.

“Doing the same thing over and over again in exactly the same way is not a recipe for improvement; it is a recipe for stagnation and gradual decline.”

“I can report with confidence that I have never found a convincing case for anyone developing extraordinary abilities without intense, extended practice.”

Now, the ‘all deliberative practice no talent’ idea has received some blow back. Including serious papers in leading psychology journals. This book is better for the academic push back, this is a great time for Anders to write this guide, as it has helped clearly define what deliberative practice is, and isn’t. It’s all in the book. With no filler about his personal life, or ego trips, or strange side avenues. The book is tight. Clear. Smooth.

“The most important lesson they gleaned from their teachers is the ability to improve on their own. As part of their training, their teachers helped them develop mental representations that they could use to monitor their own performances, figure out what needs improving, and come up with ways to realize that improvement.”

Dilbert cartoon, 2/7/2013. Scott Adams Inc.
Dilbert cartoon, 2/7/2013. Scott Adams Inc.

“One of the hallmarks of expert performers is that even once they become one of the best at what they do, they still constantly strive to improve their practice techniques and to get better.”

The conclusions are powerful. We really can do (most) anything. If we know how to practice. But it requires disciplined practice. Lots of disciplined practice. And it might not be enjoyable.

“At it’s core, deliberate practice is a lonely pursuit.”

Still. If you want to be really good at something you can. And being really good at something can be very rewarding. I just need to browse books on motivation now!

“Doing the same thing over and over again in exactly the same way is not a recipe for improvement; it is a recipe for stagnation and gradual decline.”

“To date, we have found no limitations to the improvements that can be made with particular types of practice. As training techniques are improved and new heights of achievement are discovered, people in every area of human endeavor are constantly finding ways to get better, the raise the bar on what was thought to be possible, and there is no sign that this will stop. The horizons of human potential are expanding with each new generation.”

I heartily recommend this book for anyone serious about becoming a great pilot.

(All quotes from Peak: Secrets from the New Science of Expertise, by Anders Ericsson and Robert Pool . To be published by Eamon Dolan/Houghton Mifflin Harcourt on 5 April, 2016)

 

The Secrets of the Wave Pilots

There is a wonderful long-read article in Sunday’s New York Times Magazine titled The Secrets of the Wave Pilots. It never mentions flying or airmanship, but it’s thought-provoking contemplative stuff for any aviator concerned about visual flying skills. And it’s an in-depth romp through animal navigation, GPS, modern brain science and almost lost ancient knowledge.

The glue of the story is Alson Kelen, “potentially the world’s last-ever apprentice in the ancient art of wave-piloting”. That’s the science and art of navigating among the Marshall Islands with no modern tools. Once thought impossible, we know now that somehow it is possible, but we really don’t know how. The last re-meto, a proven Marshallese navigator, is studied by science.

“They wondered if watching him sail, in the context of growing concerns about the neurological effects of navigation-by-smartphone, would yield hints about how our orienteering skills influence our sense of place, our sense of home, even our sense of self.”

Picture from NYT Magazine
Picture from NYT Magazine

I’m not going to spoil the story. But once you’ve read it, you will think differently about pilotage and hand-flying a visual approach. To non-pilots it looks like magic, but it is a skill we all learn. The sense of the wind drift. The smoke blowing on downwind. The ripples on the lake on final. We are re-meto’s of the sky. Or we used to be. GPS, iPad, FMS, SOP, RNP, all are slowly robbing us of the ‘ancient art’ of airmanship.

“Detecting the minute differences in what, to an untutored eye, looks no more meaningful than a washing-machine cycle allows a ri-meto, a person of the sea in Marshallese, to determine where the nearest solid ground is — and how far off it lies — long before it is visible.”

I’ve long thought that all pilots need time flying kites to genuinely feel the changing wind; and all pilots need to start flying in sailplanes to really know the wind. This article also convinced me we need to allow students—and ourselves—to get a little off course so we can cement the airborne ri-moto skills.

“Recent studies have shown that people who use GPS, when given a pen and paper, draw less-precise maps of the areas they travel through and remember fewer details about the landmarks they pass; paradoxically, this seems to be because they make fewer mistakes getting to where they’re going. Being lost — assuming, of course, that you are eventually found — has one obvious benefit: the chance to learn about the wider world and reframe your perspective. From that standpoint, the greatest threat posed by GPS might be that we never do not know exactly where we are.”

Photo from NYT magazine
Photo from NYT magazine

What do you think? What ‘ancient art’ signals you have learnt? What do you trust when the voltage drops to zero?

(All quotes from: The Secrets of the Wave Pilots, by Kim Tingley, New York Times Magazine, 17 March, 2016.)