Outraged woman asks Picasso

Outraged woman asks Pablo Picasso why simple bar sketch will cost 5000 Francs, since he drew it in only five minutes:

“No, madam, it took me my whole life.”

Maybe your old airline captain isn’t overpaid for that landing?

How you do the little things

How you do the little things everyday is important. Why is explained by former RAF Tornado F3 fighter pilot and Red Arrows display pilot Justin Hughes in his 2016 book The Business of Excellence.

The full quote is:

How you do the little things is how you do everything. You don’t choose a different behaviour just because it’s a big important job and you’re under a lot of stress. In fact, it’s quite the opposite; when you’re really under a lot of pressure, you revert to default wired-in behaviours because you have too many other things to worry about than ‘raising the bar’. The lesson about professional standards is fairly self-explanatory: excellence starts with the person you see in the mirror.